Refund & Return Policy
We want you to love what you get from Click. Because we sell digital files, custom designs, and physical goods, refund eligibility depends on the product type — please read the rules for each below.
01Digital products
Digital products (templates, brand kits, printables, downloads) are refundable only if the files are defective — for example corrupted, incomplete, or materially different from what was described. Contact us and we'll repair the file or refund it.
02Printed products & custom designs
Custom or made-to-order work requires a separately documented scope and approval channel. Eligibility after approval must be stated before purchase and confirmed by the final legal policy.
03Ready-made products from the platform
Eligible ready-made physical products can be returned within fourteen (14) days of receipt in their original, unused condition. Hygiene-sensitive, personalised, and made-to-order items may be excluded where clearly stated before purchase.
04How to request a refund
Email hello@theclick.me with your order number (CLK-…) and the reason. Do not send card data or passwords. We review the request and confirm the next step through an authorised support channel.
05How refunds are issued
Approved refunds are returned through the original verified payment provider. Processing time depends on that provider and the customer's bank; the confirmation will state the applicable estimate.