Question 1

How do I receive digital products?

Accepted Answer

When secure storage and live checkout are enabled, an eligible file appears in the buyer's account only after a verified payment webhook. These services are not enabled yet.

Question 2

Which payment methods can I use?

Accepted Answer

Checkout is currently disabled. When a provider is contractually and technically verified, the checkout page will show only the methods actually available. Tabby and Tamara are not enabled.

Question 3

Do you ship physical products across the Kingdom?

Accepted Answer

Physical shipping is not activated. A verified fee, carrier, destination, and delivery estimate must be shown before any physical order can be paid.

Question 4

Can I use the templates commercially?

Accepted Answer

Most products include a commercial license for a single brand or project. The exact license is listed on each product page.

Question 5

Is everything available in Arabic?

Accepted Answer

The storefront supports Arabic and English. Each product page states the actual language and file formats included; not every product claims two file-language versions.

Question 6

What's your refund policy?

Accepted Answer

Eligible physical items may be returned within 14 days. Digital files are normally non-refundable after access, except for a verified defect, duplicate charge, or delivery failure under the final approved policy.